Refund policy

HomesEvolved — Refund & Return Policy

At HomesEvolved, we are committed to providing you with high-quality products and excellent customer service. Your satisfaction is our absolute priority. We highly recommend reviewing our Return Policy below prior to completing your purchase.

Our money-back guarantee policy lasts 30 days. This means you have 30 days after receiving your item to request a return or refund.

If you have any questions, concerns, or wish to initiate a return, please contact our dedicated support team directly at support@homesevolved.com or via our website's Contact page.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • Items are unused, undamaged, and unwashed.

  • Items are free from stains, pet hair, and odors, and are returned in their original packaging.

  • You include your name, order number, and a receipt or proof of purchase in your email.

Please note: Do not send your purchase back to the manufacturer. A specific return shipping address will be provided to you by our customer support team once your return is authorized.

Non-Returnable Items:

  • Gift cards

  • Items returned in a clearly used or non-sellable condition.

Returns for Faulty, Damaged, or Incorrect Products

If you receive an item that is faulty, defective, damaged, or if you received the wrong item, HomesEvolved will take full responsibility.

  • We will cover the cost of return shipping.

  • We will provide a brand-new replacement or a full refund, depending on your preference.

  • Please contact us within 30 days of receiving your item with a photo or brief video showing the defect so we can resolve this for you immediately.

Change of Mind & Sizing Returns

If you wish to return an item due to a change of mind, personal preference, or ordering an incorrect size/dimension:

  • Customers will be responsible for covering their own return shipping costs.

  • We highly encourage reviewing the detailed dimensions and specifications listed on our product pages before purchasing.

  • If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked returns.

Hygiene & Safety Restrictions

For health, hygiene, and safety reasons, products that come into direct contact with the skin (such as specific bedding elements or textiles) cannot be returned or exchanged once opened, unless they arrive faulty or defective. If you experience an issue with the material or find a defect, please contact us immediately so we can provide an appropriate solution.

How Refunds Are Processed

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed immediately. The funds will automatically be applied to your credit card or original method of payment within 5 to 10 business days (processing times may vary slightly depending on your banking institution).

Late or Missing Refunds: If you haven’t received your approved refund after 10 business days:

  1. First, check your bank account or credit card statement again.

  2. Contact your bank or payment processing provider, as it can take some time before a refund is officially posted to your account.

  3. If you have completed these steps and still have not received your funds, please contact us at support@homesevolved.com so we can look into it for you.

Contact Us

For all return inquiries, please reach out to us:

  • Email: support@homesevolved.com

  • Contact Page: Visit our website header and click "Contact Us"