Refund policy

Return and refund policy

     At HomesEvolved (a trading name of Hajraoui LLC), we are committed to providing high-quality products and excellent customer service. Your satisfaction is our absolute priority, and we recommend reviewing this Return Policy before completing your purchase.

Our money-back guarantee lasts 30 days. This means you have 30 days after receiving your item to request a return or refund.

If you have any questions or wish to initiate a return, please contact our support team directly at contact@homesevolved.com, by phone at +1 505 528 2720, or through the Contact page on our website.

Eligibility for Returns

To be eligible for a return, please ensure that:

  • Items are unused, undamaged, and unwashed.
  • Items are free from stains, pet hair, and odors, and are returned in their original packaging.
  • You include your name, order number, and a receipt or proof of purchase in your email.

Please note: Do not send your purchase back to the manufacturer. A specific return shipping address will be provided to you by our customer support team once your return is authorized.

Non-Returnable Items

  • Gift cards.
  • Items returned in a clearly used or non-sellable condition.

Returns for Faulty, Damaged, or Incorrect Products

If you receive an item that is faulty, defective, damaged, or incorrect, Hajraoui LLC (HomesEvolved) takes full responsibility. In these cases:

  • We will cover the cost of return shipping.
  • We will provide a brand-new replacement or a full refund, based on your preference.

Please contact us within 30 days of receiving your item, including a photo or short video showing the defect, so we can resolve it for you immediately.

Change of Mind & Sizing Returns

If you wish to return an item due to a change of mind, personal preference, or ordering an incorrect size or dimension:

  • Customers are responsible for covering their own return shipping costs.
  • We encourage you to review the detailed dimensions and specifications on each product page before purchasing.
  • If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.

Hygiene & Safety Restrictions

For health, hygiene, and safety reasons, products that come into direct contact with the skin (such as certain bedding elements or textiles) cannot be returned or exchanged once opened, unless they arrive faulty or defective. If you experience an issue with the material or find a defect, please contact us immediately so we can provide an appropriate solution.

How Refunds Are Processed

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed promptly. Funds will automatically be applied to your credit card or original method of payment within 5 to 10 business days (processing times may vary depending on your banking institution).

Late or Missing Refunds: If you haven't received your approved refund after 10 business days:

  • First, check your bank account or credit card statement again.
  • Then contact your bank or payment provider, as it can take some time before a refund is officially posted.
  • If you have completed these steps and still have not received your funds, please contact us at contact@homesevolved.com so we can look into it for you.

Contact Us

For all return inquiries, please reach out to us:

  • Business: Hajraoui LLC (trading as HomesEvolved)
  • Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
  • Email: contact@homesevolved.com
  • Phone: +1 505 528 2720
  • Contact Page: Visit our website header and click "Contact Us"

This Refund & Return Policy was last updated on June 1, 2026.